Returns & Cancellations

1.1 We want you to be satisfied with your order and we aim to ensure that all products supplied to all customers meet expectations. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).

1.2 If you have received your order and are unhappy with any of the products ordered, we will refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

1.3 Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).

1.4 Product images on the Sites are intended for illustrative purposes only and may not be exact representations of the item in stock.

1.5 If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject, which begins from the date of ordering (for perishable products, this is limited to the best before date, if this is sooner).

Returning Items

2.1 You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.

2.2 Please return all items to the following address: High Street Technologies Ltd., 5 Canal Reach, N1C 4AZ London, United Kingdom

2.3 For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:

  1. Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
  2. Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the invoice annotated with the reason(s) for return
  3. Fix your return shipping label to the packaging. Make sure no other address labels are shown.

Cancellations

3.1 All non-business customers (that is, those customers who are not purchasing either wholly or in part for business use) have a right to cancel a contract in which they purchase products from us or withdraw their offer to purchase the products as applicable, at any time up to fourteen days from the date of your order being placed ('The Cancellation Period') unless the order includes products we have specified as being non-returnable.

3.2 To cancel your order, you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.

Changes to your order 

4.1 Should you wish to amend your order, you are able to do so if you have not received an email from us confirming that your order has been processed. To change your order, please contact lp@n1ccapital.com.

Exchanges & Returns 

5.1 We are happy to exchange product(s) as long as we are informed of your intention to return the product(s) within seven working days of the goods being delivered and where you accept the cost of returning the item and insurance where appropriate. A full refund will only be given where the goods are received in the same condition as when they were shipped by us.

5.2 Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference.

5.3 If you are exchanging a product that is less than the value of the replacement product, additional payment will be required.

5.4 Upon exchanging a product, you will be liable to pay a new shipping and handling charge. Please retain your original invoice as this may be asked for as proof of purchase. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.